Returns are part of business, but that does not mean they need to slow you down.
Evolve Fulfilment manages returns from beginning to end, ensuring a smooth customer experience and allowing your team to concentrate on its core functions-from intake and inspection to restocking and reporting. We'll take care of the nitty-gritty while giving you the data to make better business decisions.
Even if you are a growing e-commerce brand dealing with thousands of monthly orders, we will keep your reverse logistics in check and help transform the headache into a part of the customer's valuable journey.
Our goal is to make returns easier for your team and better for your customers. Here’s how we do it:
We support your business beyond marketplace fulfilment with services designed to optimise your entire operation.
The return is initiated by your customer service team or via your own return platform which is automatically linked to our system. We would also assist you in opening up an online door of returns so that your customers have an easy time.
We are your agents in following your instructions – some of this may be recycling, good disposal, reworking, or giving away. You remain in charge of unsellable products.
As soon as one of our returns is delivered to our facility, it is evaluated and handled by us. Normally, we may be able to update your system during the day meaning that the refund or exchange procedure becomes faster.
Yes — we log return reasons and provide regular reports so you can spot patterns and reduce preventable returns.
Our team is trained to handle all types of returns with care, including breakables or expensive products. Every item is treated with the attention it deserves.
Returns do not have to be cumbersome. We shall discuss ways in which the pressure on your team can be reduced while improving the experience for your customers.
